Urgently Hiring – Head – Fraud Control Unit 

capital trust interview


Urgently Hiring – Head – Fraud Control Unit – BFSI (8-15 years)
Level – General Manager/Deputy General Manager
Compensation – INR 15.00 Lakhs Per Annum

Develop and sustain a system for Fraud identification, monitoring, investigating, reporting in order to minimize fraud losses and ensure timely recovery of fraud related claims.

Own and manage fraud prevention and monitoring of transactions both for Collections & Disbursements.
Train, Define and Refine Fraud strategies and policies to arrest and minimize first party, third party and transaction fraud in the payment and services offered through various channels.
Work with Quality team who have built proficiency in policies for fraud control in terms of expanding the in house capabilities.
Build internal systems through collaboration with tech and engineering for self-sufficiency in implementing decisive and prompt actions in case of fraud.

Ensure development of a robust investigation process and formulation of effective root cause analysis and take appropriate actions to mitigate fraud risks.
To lead investigations into suspicion of fraudulent, criminal and security activities and providing closure to incidents from verification, disciplinary process and compliance adherence perspective.
Conducting Fraud investigations in the assigned locations, branches and territories.
Customer visits to be initiated for Post Disbursement customers and OD customers.
Collection of documentary evidences for the investigation conducted and recommendation for action initiation.
Initiating Seeding and Mystery Shopping activities.
Monitoring the operations of the field related staff and recommending corrections for improvement.
Valuation of the fraud and assisting in the recovery.

Conduct Investigations in line with fraud risk policy and SOP/guidelines in line with best practices

Maintain working relationships with all the local stakeholders, state administration including law enforcement authorities
Ensure that all findings of the investigations are backed by evidence and presented in appropriate format to support disciplinary action, legal action, filing of insurance claims etc
Respond to all the queries by stakeholders with regards to the investigation methodology, findings and conclusion
Use alternative data approaches to progress/conclude the investigations

Reporting of frauds to RBI in compliance with relevant RBI circulars, through Compliance team.

Required Qualifications
Any Post Graduate, Analytics experience of 8-10+ yrs in BFSI (NBFC/Banks) domain with 4+ yrs exposure Fraud Analytics & Fraud Control Unit activities.

Please forward your detailed resume to [email protected]

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