Suryoday small finance bank job openings For senior manager

SURYODAY A BANK OF SMILES

WE ARE HIRING SENIOR MANAGER CUSTOMER SERVICE OPERATIONS

Location: Belapur, Navi Mumbai-HO

Desired Experience:
• Hiring, training, and preparing call centre executives to respond to customer query, requests, and complaints .
• Ensuring executives understand and comply with all call centre objectives, performance standards and policies .
• Understanding operational issues and suggesting possible improvements .
• Monitoring and evaluating agent performance, provide coaching and corrective action if necessary .
• Follow up with various departments for unresolved customer complaints .
• Preparing reports and analysing data to assist management .

Work Experience:
Only from Banking process or Industry experience candidates required

Kindly mail your updated resume to [email protected] SURYODAY SMALL FINANCE BANK (A Scheduled Commercial Bank) suryodaybank.com

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