Cluster Recovery Manager job at Arohan Financial Services |Arohan Portal

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POSITION: Cluster Recovery Manager

Department: Operations

Location: Multiple locations in UP, WB, BH, OD, MP, CG, JH

Designation: AM/DM/Manager

Qualification: Graduation and MBA (Preferred)

Skills / Attributes required: Action-oriented, approachable, creative thinking, good communication skills with customers, positive attitude, team management, time management

Experience: Minimum 4 years of experience in MFI Business or BFSI collection function

Role Of Cluster Recovery Manager at Arohan Financial services

Role: The CRM will be responsible for managing a team of Recovery Executives and ensuring 100% customer coverage and meeting collection targets from delinquent customers & customer pools allocated for Recovery. CRM has to ensure capitalization, skill building, and optimum performance of Recovery Executives. CRM has to diligently track risk movement to ensure regularization of accounts and prevent forward flow to the next bucket. CRM will guide the team and coordinate with Head office in the resolution of system-related overdues and settlement of death cases. CRM would also proactively drive new initiatives/schemes like one-time settlements and use legal procedures where applicable, all as per set policies and procedures when determining possible resolution. Fraud cases have to be reported to the concerned department for further investigation and action.

Mail Your Cv on [email protected]

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